Director of IT

1w1 week ago

Charlie Health

New York City, US · Full-time · $200,000 – $250,000

About this role

Charlie Health exists to connect the world to life-saving behavioral health treatment via personalized virtual care rooted in connection. The Director of IT leads all IT operations, including Service Delivery, Engineering, and Asset Management, scaling for a distributed workforce and over 4,000 endpoints. This role focuses on execution, systems design, and operational excellence.

Establish IT as a product-driven function delivering reliable, secure, scalable services. Own integration of AI into business operations, identifying use cases, deploying automation, and embedding into workflows. Accountable for New York headquarters IT build-out and support of NYC and Nashville offices.

This full-time, in-office role requires four days per week on-site in New York City. Join passionate, forward-thinking professionals tackling the mental health crisis. Play a formative role in providing life-saving solutions.

Drive lasting change in a rapidly growing organization reaching more communities daily. Use skills to help more people access deserved care and redefine behavioral health treatment. Impact millions profoundly through high-performing IT.

Requirements

10+ years of IT experience with at least 4 years in a leadership role
Proven experience leading IT operations in a high-growth environment
Deep expertise with Google Workspace, Okta, Atlassian (Jira, JSM, Confluence) and IT platforms
Strong working knowledge of ITIL and Agile operating models such as Scrum
Experience scaling IT for distributed workforces and large endpoint environments
Familiarity with endpoint management tools like Jamf and Intune
Knowledge of cloud platforms including AWS, Azure, and GCP with Zero Trust principles
Track record in HIPAA compliance, audit readiness, and multi-site office IT support

Responsibilities

Lead IT Service Delivery, IT Engineering, and IT Asset Management with operating models aligned to ITIL and Agile
Develop and execute an annual IT roadmap with quarterly OKRs aligned to business priorities
Use data and service metrics to produce monthly business reports that track progress, improve performance, and drive operational excellence
Own core platforms including Atlassian, Google Workspace, Okta, Jamf, and Intune, and drive SaaS integrations
Partner with Engineering on AWS, Azure, and GCP to ensure secure, scalable operations aligned with Zero Trust
Define and execute an AI and automation roadmap to improve efficiency across IT and business workflows
Ensure IT operations meet HIPAA and other compliance requirements and support audit readiness
Lead IT delivery for office infrastructure including NYC build-out and ongoing multi-site operations across the US

Benefits

Join a rapidly growing organization reaching more communities every day
Redefine behavioral health treatment through innovative IT leadership
Impact millions of lives by expanding access to meaningful care
Work with a team of passionate professionals addressing the mental health crisis