Remote Quality Assurance Lead - Product & Suppliers

1w1 week ago

Montu

Melbourne, AU · Full-time · A$120,000 – A$160,000

About this role

Montu is Australia's largest healthtech business focused on alternative healthcare, supporting patients, doctors, and pharmacies through platforms like Alternaleaf, SAGED, and Leafio. The Quality Assurance Lead ensures risks in virtual healthcare settings are effectively managed by reviewing products, practices, and data for compliance. This role maintains and enhances product quality and safety.

Coordinate implementation and monitoring of product quality assurance measures, performing regular data reviews to identify trends and improvement areas. Monitor interactions across channels for adherence to standards and review patient satisfaction feedback to spot risks. Assist the Product Team with real-time compliance feedback to senior management.

Collaborate with teams to establish quality benchmarks and develop understanding of regulatory requirements for Montu products. Implement risk mitigation strategies and assist with product legal matters. Work closely with the Compliance Team on cyclical audits, dashboards of KRIs and KPIs, and reporting for management and regulators.

Join a fast-growing company recognized as Australia's top tech startup, with access to co-working spaces in major cities. Fully remote role in a mission-driven environment advancing alternative healthcare accessibility. Contribute to legislative change through Cannabis Council Australia.

Requirements

Qualifications in health or health sciences or related discipline highly regarded
Minimum of 3 years experience in product quality assurance and risk in highly regulated clinical, pharmaceutical or healthcare environment
Experience implementing quality assurance frameworks in healthcare or telehealth context
Previous experience with GMP (Good Manufacturing Practice) required
Strong analytical, problem-solving, and decision-making skills
Strong oral and written communication, interpersonal and consultation skills
Ability to build strong working relationships with internal and external stakeholders

Responsibilities

Coordinate the implementation and monitoring of product quality assurance and compliance measures
Perform regular reviews of data to identify trends, patterns, and areas for quality improvement
Monitor interactions across various channels to ensure adherence to compliance and quality standards
Review patient satisfaction and experience feedback to identify risks and concerns
Assist the Product Team in providing real-time feedback on compliance performance to senior management
Develop and maintain understanding of regulatory requirements and risks associated with Montu products
Implement strategies to mitigate risks and ensure regulatory compliance
Perform cyclical audits and prepare dashboards of KRIs and KPIs with the Compliance Team